The post holder will be responsible for visitor engagement and safety in ZSL animal walkthrough enclosures. This is a part time role offering 26.25 hours per week, including weekends on a rota basis.They will also be required to assist and adhere to the animal department and section specific best practice protocols and procedures in relation to animal husbandry and welfare.
Key responsibilities
- Assisting with the preparation of approved diets and carrying out the correct feeding procedures.
- Be the point of contact in case of an incident involving a visitor and an animal and advise visitors of correct course of action.
- Cleaning and maintaining exhibits and other designated areas.
- Observing the behaviour, health and security of animals and reporting any problems to the Team Leader or senior staff
- Supporting positive visitor experiences by answering questions in a friendly and helpful manner, ensuring that visitors leave with a good impression of ZSL.
Requirements
- Previous experience in and confidence speaking to the public is essential
- Some experience within the animal industry is desirable
- We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
Benefits include:
- Our vision and purpose – you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work – our cycle to work scheme enables you to lease a bicycle
- Season ticket loan – we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages