Within Rainforest Alliance the Platform Operations team enables other development teams through shared services, tooling, automation, and platform support. The continued security and stability of our critical IT systems require proactive infrastructure maintenance. The Platform Operations team monitors production, troubleshoots and fixes issues, architects and maintains the underlying infrastructure and automates deployments.

 

Infrastructure engineers in the DevOps Engineer role within Platform Ops support a range of applications and solutions to support both partners and Rainforest Alliance employees. They must be able to work well as a team, and with the DevOp teams, accurately describing incoming problems and then translating their technical answers into customer-friendly responses. Infrastructure engineers work with a broad range of infrastructure products, operating systems, and applications, most importantly Azure, Terraform and Docker and use Infrastructure as code. They provide maintenance and support for moderately to highly complex products while performing daily tasks on the infrastructure like patching, deployments and other upgrades.

Responsibilities:

• The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate;
• Actively leads resolution of production support issues, that could be in the process, middleware, OS and/or database;
• Is responsible for the installation of Operating Systems, middleware patches and tuning there of;
• Is responsible for configuration management of the different environments for each of the platforms;
• Is responsible for the design, implementation and maintenance of secure network infrastructure;
• Builds deployment scripts & responsible for the deployment of releases to the different environments and ensures that it meets the customers’ expectations;
• Implements, maintains and actively monitors the servers, virtual machines, applications and software backups, performs restores if needed, performs server and security audits including necessary fixes  and
• Proactively identifies and addresses potential improvements in the Plf Ops way of working , the competencies needed, tooling used, information available, and the behavior patterns observed.