Would you like to be part of an organisation which is dedicated to protecting the natural world and the wellbeing of everything in it?

Friends of the Earth are looking for an experienced, technically skilled Service Desk Manager for an immediate start.  You’ll be managing our multi-disciplinary service desk team whilst influencing & implementing the roll out of key technical solutions.

You’ll support the team with incidents and service requests, define and maintain business services and associated reporting to support our organisations transformation.  You’ll also ensure SLAs are successfully met and adhered to,  implement agreed ITIL changes, and provide key business analytics.

Key Skills and Attributes: 

You will be an experienced team leader with fantastic people and team development skills. Providing a quality customer-focussed approach to support, and experience of managing multi-disciplinary teams. You will be a strong communicator, able to communicate technical issues to non-technical staff.

You will be ITIL V3 Certified or equivalent experience, with experience of Microsoft on-prem and cloud stack (AD, Azure AD, Server/Client OSes, O365/Exchange Hybrid/Intune), Microsoft Intune compliance policies and configuration profile.

You will have supported products running on SaaS, PaaS, IaaS with extensive experience of supporting cloud services and championing modern cloud-based, flexible approaches to technology. You’ll be able to develop innovative solutions to resolve customer issues when other solutions are not sufficient.

The team: 

Our super-friendly and dynamic Service Desk play an essential role in empowering the whole of the Friends of the Earth’s organisation.  The team are responsible for providing first class support and developing new technological solutions.  We are looking for candidate with strong skills in service desk and change management with previous hands-on experience in a technical role prior to management who can collaborate with colleagues from all areas of the organisation.

This is a fantastic opportunity to join a dynamic, friendly IT department and play an essential part of our campaigning, fundraising and activism work.