The Documentation and Training Coordinator will own primary responsibility for planning, coordination, and execution of all technology-related training while supporting communication activities for GPUS technology platforms, applications, and projects. They will design, coordinate and develop content (presentations, screencasts, how to documents, etc); work with IT managers to maintain up-to-date and effective system information; and pro-actively work with end-users for both initial and ongoing training needs. In addition, they will develop and execute  organization-wide data and technology training programs to improve staff competency and efficiency using available technology systems supported by GPUS. This role will also have administrative and operational responsibilities for data systems, and will be part of project teams implementing new IT/data solutions.

The Documentation and Training Coordinator will be responsible for:

Communication

• Coordinate internal IT communications (product release notes, newsletters, internal Slack channels etc.)
• Help create and maintain  relationships with teams across the organization in order to best understand and improve their approach to technology, and provide strategic assistance
• Be a proactive advocate for technology and data across all teams, to amplify the impact on their results
• Assist in communication of strategies or messages from senior IT leadership
• Develop creative ways to enhance data and technology literacy across the organization

Documentation & Training

• Identify and assess current and future training needs to ensure successful adoption of IT platforms and services
• Periodically monitor and evaluate training program’s effectiveness, through tests and surveys
• Provide new user and refresher training sessions as needed
• Organize meetings with staff (all levels) and prepare materials to ensure a detailed understanding of training subjects processes
• Continually research and employ methods and techniques in workplace training and remain up to date on developments within the industry and competitors
• Create instructional materials to supplement training
• Conduct regular meetings with management and staff to identify and prioritize IT related subjects to be addressed or areas in need of additional attention
• Create strategies for effectively managing documentation resources
• Create documentation materials (how-to documents, user guides, requirements) in coordination with all technical teams
• Create and deliver end-user training materials, including documents, video/screencast guides, online resources
• Proactively review and recommend improvements and updates to existing IT systems documentation
• Maintain IT documentation and training hub and keep materials up-to-date and accessible
• Keep up-to-date with critical data systems to ensure training is current and end-users are well-informed of changes and updates.

Operations

• Conduct data QA on critical components of engagement system usage
• Assist with creation and administration of user accounts and permissions for critical systems
• Work with IT managers on timely delivery of supporting materials for project implementation