Greenpeace International is seeking a hard-working Product Manager to join our diverse international team, working on our flagship global CRM system “Universe”, which is built on Salesforce. This role will lead a project in 2022 seeking to transform our understanding and use of CRM, helping to design and develop a new CRM platform building on the findings of a product review which is starting now.

 

This is an ideal role for someone working in technology who is passionate about the environment and/or is looking to get into charity work, fundraising, or engagement.

In this role you will help us to ensure that Greenpeace uses Salesforce to deliver our engagement strategy and help build our campaigning vision to:

• Inspire, mobilise and engage millions of people to campaign alongside of us

• Reach and empower more of society to be directly involved in our work

• Deepen supporters’ engagement, and contributions to our campaigns

This is a genuinely exciting opportunity for someone with experience of working in software development or technology project management, especially around database systems. It’s a fast paced role that requires skill, passion, and initiative. You will be a person with strong conceptual and problem-solving abilities.

 

We are ideally looking for a superb communicator, able to flourish in a culturally diverse environment, who enjoys working collaboratively to achieve common goals. You should also have experience working with Salesforce, ideally in a similar role.

This is a full time permanent position, working closely with our globally distributed team who are dispersed across all timezones. We can be flexible on location.

 

As our Universe Product Manager, you will:

• Develop and maintain an achievable product roadmap that acts as a guide for the product development team and communicates tradeoff decisions between scope and schedule

• Create, refine and prioritize user stories, based on the product roadmap and submissions from the user community, to maintain a healthy backlog of features for development

• Engage and manage external expertise for advanced strategic and technical guidance on potential solutions, as well as execution of product enhancements

• Provide strategic direction to the product development team(s), overseeing delivery of product features according to priority and best-case resource utilisation

• Build strong relationships with (and between) the global product team, local domain experts, and decision makers in key leadership positions

• Constantly evaluate the evolving needs of the user community and review the performance and suitability of the product against these requirements

• Lead the support delivery team to ensure that bugs and support requests raised by end users are being handled in a timely fashion

• Act to ensure that the knowledge and skills of the global product team, relevant vendors, and the global community are appropriately leveraged to support implementations